Launch & Implementation Manager

CHS Central Office - Hershey, PA

Full-Time

The Launch & Implementation Manager, reporting to the Director of Standards and Implementation, will manage a team focused on ensuring high-quality, effective, and timely delivery of CHS Standards at new and operating Centers. This role is responsible for communicating expectations related to both strategic initiatives and operations tasks that will drive consistent, scalable, high-quality execution of launch plans across the CHS network of Centers. This individual supports the pre-and post-launch model that ensures standards, process, and systems are performed within CHS Centers to fidelity through oversight of a team of specialists positioned in CHS Centers. The Launch & Implementation Manager will develop systems for data collection, ensure reliable collection, and use data to distribute among stakeholders and inform quality assurance and Center opening improvements and success. The individual holding this position will have strong leadership skills, project management and technical fluency, and the ability to deliver exceptional outcomes under compressed timelines. As this is a highly interactive and visible role, the individual holding this position will have strong leadership and communication skills, demonstrate excellent planning and data fluency, and be able to build relationships across CHS to ensure operational alignment is achieved in an environment of trust and respect. The salary range for this position is $70,380 - $92,000 per year based on expertise.

Responsibilities:

Manages the Launch and Implementation Team, ensuring quality delivery and remediation for new and operating Centers
Develops project timelines for new Center launches. Prepares, communicates, and monitors implementation of the actions contained within the plan to ensure consistent and timely achievement of related tasks
Reviews and edits action plans related to the launch to address changes in policy, procedure or to meet specific location needs
Communicates launch plan progress and barriers to Center and Central Office stakeholders
In conjunction with Director of Standards & Implementation, develops auditing tools. Responsible for deploying resources to conduct audits and collect appropriate data for action and reporting
Leverages internal and external data to inform operational start up planning and other process improvement initiatives in alignment with the Standards Manager
Post launch, oversees the development of quality assurance and improvement plans and monitors along with Center leadership and the Implementation Specialist to ensure successful outcome of the plan
Maintains an auditing schedule designed to drive the CHS model of continuous improvement. Coordinates the National evaluation and Local evaluation partners.
Participates with department director in achieving the annual Strategic plan and Implementation plan goals

Qualifications:

Bachelor's degree in Education, Management, or related field required. MBA, or Masters in Educational Leadership, or Management a plus
5+ years of experience in operations, organizational management, project management, quality assurance, or a related field
Experience working in start-up environment or franchising of education or other business entities is strongly preferred
Early childhood education experience preferred
Working knowledge of analytics tooling and project management software, with the ability to guide technical teams, evaluate data workflows, and translate business requirements into
Excellent communication and stakeholder management skills, with the ability to support senior leadership and board of directors in the effective achievement of annual goals.
Strong organizational and execution skills, with the ability to manage multiple workstreams in parallel under tight timelines
Proven ability to manage cross-functional workflows involving data and analytics teams
Ability to translate ambiguous, evolving requirements into structured processes and actionable plans
Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
U.S. work authorization and successful completion of pre-employment background checks and clearances

Who we are and what we’re looking for

At CHS, we are leaders passionate about early childhood education and community betterment. Our work is driven by the desire to endow children with the resources for educational and physical well-being, while supporting and empowering their families. We listen to the needs of our diverse community and adapt to give everyone a voice. We hold each-other accountable for bringing our best and most authentic selves to school every day, creating an environment of mutual respect.

We strive to build a team of individuals that is passionate about our mission, brings in new creative ideas, and loves their work. If this sounds like you, we look forward to seeing your application.

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About Catherine Hershey Schools for Early Learning

At Catherine Hershey Schools for Early Learning, we nurture children, support them in discovering their world, and help them grow to reach their fullest potential. We are passionate educators, caregivers, and role models dedicated to successful early childhood development. We believe that a rich and solid foundation, along with a nurturing and supportive environment, is critical to helping children grow. We focus on the whole child, helping them flourish in mind and body. And we set them on a path to become their strongest, brightest, and best selves in school and beyond.

Catherine Hershey’s dream was to provide children with a well-rounded education. That dream lives on in her name and is our mission at Catherine Hershey Schools for Early Learning.

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Equal employment opportunity policy

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.