IT Specialist

CHS Harrisburg - Harrisburg, PA

Full-Time

The IT Specialist will provide technical support of desktop and laptop computers, iPads, applications, and related technology, including multimedia carts, copiers, and peripherals, and provide help desk support to multiple CHS Centers. The IT Specialists responsibilities require independent analysis, communication and problem solving onsite/remote locations and delivery of computers, printers, and peripherals. The IT Specialist will coordinate with Central Office Information Technology team with asset and budget renewals, documentation, and audits. Starting pay is in the range of $18.49 - $24.69 per hour, based on expertise.

Responsibilities:

Provide end user phone support, service ticket entry, status updates, equipment specifications, time entry for completed service tickets, and analysis and follow-up on outstanding service tickets
Maintain computer, peripherals, and copiers by providing hardware upgrades, system configuration, adding peripherals and options, diagnosing, and repairing any hardware/software related problems
Diagnose and troubleshoot issues related to applications such as Windows OS, MS Office Suites, Adobe Acrobat, Apple iOS, etc.
Train and assist CHS employees with use of software, relevant systems, multimedia carts, and provide support to end users as needed or required
Manage infrastructure technology assets and activities (including personal devices) for CHS Centers.
Undertake asset management process to recommend devices that need maintenance or replacement
Implement and integrate operational and education technology/software across CHS centers.
Work with the Central Office IT Manager to plan system rollouts and budget renewals and assist with security, regulatory, and technology audits
Develop and document procedures for training plans
Oversee upgrades of existing systems and recommend upgrades for current or new systems
Other duties as assigned

Qualifications:

Vocational or other technical school, certification, training, or apprenticeship required beyond high school. Associates Degree preferred
1-3 years of related experience
Valid Drivers License
Comp TIA A+ certification preferred or be able to get certified within six months of hire
Intermediate skills with Windows, Microsoft 365, Office 365, Printers and copiers, and Network devices.
Ability to diagnose hardware and software related problems
Knowledge of functional areas such as telecommunications and classroom technology trends
Comfortability with technology including MS Office Suite (Outlook, Word, Excel, and PowerPoint) and/or willingness to learn
Advanced troubleshooting and multi-tasking
Responsible, enthusiastic, and cares about working in a mission-focused fast-paced environment
Ability to learn and adapt to ever changing technologies
Ability to proactively identify problems and implement solutions
Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for students
U.S. work authorization and successful completion of pre-employment background checks and clearances

Who We Are and What We’re Looking For

At CHS, we are leaders passionate about early childhood education and community betterment. Our work is driven by the desire to endow children with the resources for educational and physical well-being, while supporting and empowering their families. We listen to the needs of our diverse community and adapt to give everyone a voice. We hold each-other accountable for bringing our best and most authentic selves to school every day, creating an environment of mutual respect.

We strive to build a team of individuals that is passionate about our mission, brings in new creative ideas, and loves their work. If this sounds like you, we look forward to seeing your application.

Apply Now

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About Catherine Hershey Schools for Early Learning

At Catherine Hershey Schools for Early Learning, we nurture children, support them in discovering their world, and help them grow to reach their fullest potential. We are passionate educators, caregivers, and role models dedicated to successful early childhood development. We believe that a rich and solid foundation, along with a nurturing and supportive environment, is critical to helping children grow. We focus on the whole child, helping them flourish in mind and body. And we set them on a path to become their strongest, brightest, and best selves in school and beyond.

Catherine Hershey’s dream was to provide children with a well-rounded education and care full of compassion and kindness. That dream lives on in her name and is our mission at Catherine Hershey Schools for Early Learning.

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Equal Employment Opportunity Policy

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.