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IT Specialist

CHS Harrisburg - Harrisburg, PA
Full-Time

The IT Specialist will provide technical support of desktop and laptop computers, iPads, applications and related technology, including multimedia carts, copiers and peripherals, and provide help desk support to multiple CHS Centers. This position will support areas including specification, installation, maintenance, and testing of computer systems and application software and operating systems to diagnose and resolve technology related issues. This position utilizes one-on-one consultancy to end users. The IT Specialist’s responsibilities require independent analysis, communication and problem solving onsite/remote locations and delivery of computers, printers, and peripherals. The IT Specialist will coordinate with Central Office Information Technology team with asset and budget renewals, documentation, and audits. 

Responsibilities:

  • Provide end user phone support, service ticket entry, status updates, equipment specifications, time entry for completed service tickets, and analysis and follow-up on outstanding service tickets.
  • Maintain computer, peripherals, and copiers by providing hardware upgrades, system configuration, adding peripherals and options, diagnosing and repairing any hardware/software related problems.
  • Diagnose and troubleshoot issues related to applications such as Windows OS, MS Office Suites, Adobe Acrobat, Apple iOS, etc.
  • Train and assist CHS employees with use of software, relevant systems, multimedia carts, and provide support to end users as needed or required.
  • Manage infrastructure technology assets and activities (including personal devices) for CHS Centers.
  • Receive, unpack, inspect, test, setup, deliver software/hardware installation and configuration, transfer personal computers and peripherals.
  • Receive, register and inventory all hardware and software packages.
  • Undertake asset management process to recommend devices that need maintenance or replacement.
  • Build and maintain positive relationships with all staff and encourage Center growth and performance.
  • Assist the Central Office IT Manager with creating network and email accounts, updating system access, and maintaining network print services.
  • Implement and integrate operational and education technology/software across CHS centers.
  • Work with the Central Office IT Manager to plan system rollouts and budget renewals.
  • Develop and document procedures for training plans.
  • Assist the Central Office IT Manager with security, regulatory, and technology audits.
  • Oversee upgrades of existing systems and recommend upgrades for current or new systems.
  • Establish clear lines of communication for responsive technical support to CHS employees and children as needed.
  • Assist with vendor relationships.
  • General office work, paperwork, phone calls, reports, order warranty hardware parts online, hardware and software research and evaluations, and other duties as assigned by supervisor.

Qualifications:

  • Vocational or other technical school, certification, training or apprenticeship required beyond high school. Associate’s Degree preferred
  • 1-3 years of related experience
  • Valid Driver’s License
  • Comp TIA A+
  • Comp TIA Network+
  • Windows – intermediate
  • Printers and copiers – intermediate
  • Network devices – intermediate
  • Knowledge of functional areas such as telecommunications and classroom technology trends
  • Comfortability with technology including MS Office Suite (Outlook, Word, Excel, and PowerPoint) and/or willingness to learn
  • Communication and documentation
  • Advanced troubleshooting and multi-tasking
  • Responsible, enthusiastic, and cares about working in a mission-focused environment
  • Willingness to be held accountable and receive feedback
  • Ability to learn and adapt to ever changing technologies
  • Ability to prioritize tasks
  • Ability to diagnose hardware and software related problems
  • Ability to work in a fast-paced environment with changing priorities
  • Ability to proactively identify problems and implement solutions
  • Demonstrated understanding of and the ability to effectively work with low-income families - preferred

Who We Are and What We’re Looking For

At CHS, we are leaders passionate about early childhood education and community betterment. Our work is driven by the desire to endow children with the resources for educational and physical well-being, while supporting and empowering their families. We listen to the needs of our diverse community and adapt to give everyone a voice. We hold each-other accountable for bringing our best and most authentic selves to school every day, creating an environment of mutual respect.

We strive to build a team of individuals that is passionate about our mission, brings in new creative ideas, and loves their work. If this sounds like you, we look forward to seeing your application.

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About Catherine Hershey Schools for Early Learning

For more than 110 years, Milton Hershey School (MHS) has helped children realize their full potential by offering a top-notch private, cost-free education to students in pre-Kindergarten through 12th grade from income-eligible families. To expand and enhance the impact of Milton and Catherine Hershey’s vision, the Boards and management of Milton Hershey School and the Hershey Trust Company are launching the Catherine Hershey Schools for Early Learning (CHS), a cost-free, non-residential early childhood education program.

CHS plans to open six early childhood education Centers by 2027. The Centers are designed for children from birth to age 5 from economically disadvantaged and at-risk backgrounds with the goal of encouraging the development of a child’s educational, cognitive, social, emotional, and physical well-being. The CHS Initiative will provide a focus on core early learning programs through a rigorous and relevant curriculum that is aligned with a mission to nurture and educate enrolled children. Children also will receive supports such as nutritious meals and provisions of supplies, among other early learning enhancements. Finally, CHS will offer integrated support services for families of children enrolled in the Centers. CHS is an equal opportunity employer and welcomes diversity.

If you are having difficulty attaching your cover letter and resume when submitting employment applications, please email the documents to [email protected]

If you are having trouble with any other aspect of the job listings or employment application, please email [email protected] or call 717-803-3106 on Monday through Friday from 8:30 a.m. to 5 p.m. ET.

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Equal Employment Opportunity Policy

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.

Catherine Hershey Schools

Catherine Hershey Schools for Early Learning are subsidiaries of Milton Hershey School and will be staffed and operated independently of the Milton Hershey School core model.

Catherine Hershey Schools for Early Learning admits students of any race, color, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national and ethnic origin in administration of its educational policies, admissions policies, scholarship and loan programs, and athletic and other school-administered programs.

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