IT Specialist

CHS Central Office - Hershey, PA

Full-Time

The IT Specialist will provide technical support of desktop and laptop computers, iPads, applications and related technology, including Smart Boards, copiers and Audio/Visual technologies, and provide help desk support to multiple CHS Centers. This position will support areas including specification, installation, maintenance, and testing of computer systems and application software and operating systems to diagnose and resolve technology related issues. This position utilizes one- on-one consultancy to end users. The IT Specialist's responsibilities require independent analysis, communication and problem solving onsite/remote locations and delivery of computers, printers, and peripherals. The IT Specialist will coordinate with Central Office Information Technology team with asset and budget renewals, documentation, and IT audits. The hourly rate for the position is approximately $24.27 - $32.37 per hour, based on experience.

Responsibilities:

Provide end-user technical support, manage service tickets, and ensure timely resolution of technical issues
Maintain, diagnose, and troubleshoot computers, peripherals, copiers, operating systems, and software applications, including Windows, Microsoft Office, Adobe Acrobat, and Apple iOS
Install, configure, test, deploy, and upgrade hardware, software, and related technology across CHS Centers
Manage IT infrastructure, technology assets, and hardware/software inventory, including recommending equipment maintenance, upgrades, and replacements
Implement and integrate operational and educational technology solutions across CHS Centers
Train and support CHS staff in using software, systems, Smart Boards, and other technologies, including developing and documenting training procedures
Support the Central Office IT Manager with account administration, system access, network print services, system rollouts, and budget planning
Assist the Central Office IT Manager with technology security, regulatory compliance, audits, and vendor relationships
Research and evaluate hardware and software solutions, recommend system improvements, and procure warranty replacement parts as needed
Build positive relationships and maintain effective communication with CHS staff to deliver responsive technical support and contribute to Center operations and performance
Perform administrative tasks, maintain documentation, and prepare reports
Other duties as assigned

Qualifications:

Vocational or other technical school, certification, training, or apprenticeship required beyond high school. Associate's Degree preferred
1-3 years of related experience
Valid Driver's License
Comp TIA A+ certification preferred or be able to get certified within six months of hire
Intermediate skills with Windows, Microsoft 365, Office 365, Printers and copiers, and Network devices.
Ability to diagnose hardware and software related problems
Knowledge of functional areas such as telecommunications and classroom technology trends
Comfortability with technology including MS Office Suite (Outlook, Word, Excel, and PowerPoint) and/or willingness to learn
Advanced troubleshooting and multi-tasking
Responsible, enthusiastic, and cares about working in a mission-focused fast-paced environment
Ability to learn and adapt to ever changing technologies
Ability to proactively identify problems and implement solutions
Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
U.S. work authorization and successful completion of pre-employment background checks and clearances

Who we are and what we’re looking for

At CHS, we are leaders passionate about early childhood education and community betterment. Our work is driven by the desire to endow children with the resources for educational and physical well-being, while supporting and empowering their families. We listen to the needs of our diverse community and adapt to give everyone a voice. We hold each-other accountable for bringing our best and most authentic selves to school every day, creating an environment of mutual respect.

We strive to build a team of individuals that is passionate about our mission, brings in new creative ideas, and loves their work. If this sounds like you, we look forward to seeing your application.

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About Catherine Hershey Schools for Early Learning

At Catherine Hershey Schools for Early Learning, we nurture children, support them in discovering their world, and help them grow to reach their fullest potential. We are passionate educators, caregivers, and role models dedicated to successful early childhood development. We believe that a rich and solid foundation, along with a nurturing and supportive environment, is critical to helping children grow. We focus on the whole child, helping them flourish in mind and body. And we set them on a path to become their strongest, brightest, and best selves in school and beyond.

Catherine Hershey’s dream was to provide children with a well-rounded education. That dream lives on in her name and is our mission at Catherine Hershey Schools for Early Learning.

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Equal employment opportunity policy

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.