Family Success Manager

CHS Lancaster City - Lancaster, PA

Full-Time

The Family Success Manager is responsible for implementing family success policies, procedures, and strategies. The individual is also responsible for engaging children's' families and overseeing day to day enrollment activities. The Family Success Manager will identify program gaps and assist in identifying community partners. They will have strong skills in planning and organization, effective verbal and written communication, conflict management, and experience ensuring operational facility compliance with OCDEL, NAEYC, and other high-quality standards. The Family Success Manager will report to the Center Director and work closely with families to ensure that questions about the education, health, and safety of their children are answered. The salary range for this position is $70,380 to $92,000 annual, based on experience.

Responsibilities:

Collaborate with the CHS Central Office enrollment and family success team and implementing CHS family success policies, procedures, and strategies
Create and track family success objectives and milestones
Communicate with parents and lead meetings where difficult issues arise
Lead, guide, and coach a team of Family Success Advocates
Oversee the Enrollment Coordinator and all enrollment activities
Developing, design, and support the implementation of family engagement events and activities such as volunteer opportunities, workshops, and family-oriented initiatives
Create a system of feedback loops and gap resolution around family and community engagement
Create a Community Partner Engagement model to which specialists can align
Stay updated on developments in the fields of family studies and child development
Reinforce best practices in building strong relationships with families, children, and community partners
Implement on-going training with employees related to family engagementProvide input for new policies and procedures
Support and facilitate Professional Development content during PD year
Other duties as assigned

Qualifications:

Bachelor's Degree in Social Work, Family Studies, Human Development or a related field required. Master's Degree is a plus
5 years of previous experience in family and/or community engagement preferred
Demonstrated understanding of and ability to effectively work with low-income families
Responsible, enthusiastic, and cares about working in a mission-focused organization
Willingness to be held accountable and receive feedback
Comfortability with technology including MS Office Suite (Outlook, Word, Excel and PowerPoint) and/or willingness to learn
Exceptional interpersonal skills including the ability to influence, lead, and educate teams
Ability to lead and manage a team, as well as guide and coach them in their responsibilities
Ability to work in a fast-paced environment with changing priorities
Ability to proactively identify problems and implement solutions
Bilingual Spanish preferred
Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
U.S. work authorization and successful completion of pre-employment background checks and clearances

Who we are and what we’re looking for

At CHS, we are leaders passionate about early childhood education and community betterment. Our work is driven by the desire to endow children with the resources for educational and physical well-being, while supporting and empowering their families. We listen to the needs of our diverse community and adapt to give everyone a voice. We hold each-other accountable for bringing our best and most authentic selves to school every day, creating an environment of mutual respect.

We strive to build a team of individuals that is passionate about our mission, brings in new creative ideas, and loves their work. If this sounds like you, we look forward to seeing your application.

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About Catherine Hershey Schools for Early Learning

At Catherine Hershey Schools for Early Learning, we nurture children, support them in discovering their world, and help them grow to reach their fullest potential. We are passionate educators, caregivers, and role models dedicated to successful early childhood development. We believe that a rich and solid foundation, along with a nurturing and supportive environment, is critical to helping children grow. We focus on the whole child, helping them flourish in mind and body. And we set them on a path to become their strongest, brightest, and best selves in school and beyond.

Catherine Hershey’s dream was to provide children with a well-rounded education. That dream lives on in her name and is our mission at Catherine Hershey Schools for Early Learning.

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Equal employment opportunity policy

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.