Senior IT Generalist

CHS Central Office – Hershey, PA

Full-time

Role Description:

The CHS Senior Information Technology Generalist is passionate about implementing technology solutions in an educational environment. This individual will assist and report to the Information Technology Manager in establishing, installing configuring, and maintaining systems and workstations for the CHS Central Office and accompanying Centers. The Senior IT Generalist will provide leadership in training and guiding staff members with all technology related matters. In addition, the individual will be proactive in identifying opportunities to improve and enhance current systems. The Senior IT Generalist is dynamic and strategic in reviewing and managing IT systems around support, project management, and system upgrades, and can assist in coordinating contracts with third-party providers as necessary.

Responsibilities include:

Deploying strategic plans for the CHS IT operating model
Assisting to establish a network for the CHS Centers to facilitate information sharing while following best practices in cybersecurity
Working with the IT Manager to plan system rollouts and budget renewals
Implementing and integrating operational and education technology/software across the CHS Central Office and CHS Centers

Managing infrastructure technology assets and activities (including personal devices) for the CHS Central Office and CHS Centers
Undertaking asset management process to recommend devices that need maintenance or replacement
Diagnosing and troubleshooting issues related to applications such as Windows OS, MS Office Suites, Adobe Acrobat, etc.
Overseeing upgrades of existing systems, and recommending upgrades for current or new systems
Training CHS staff members in how to use relevant systems

Establishing clear lines of communication for responsive technical support to CHS staff and children as needed
Providing oversight for system access and Active Directories
Assisting the IT Manager with security, regulatory, and technology audits.
Conducting data backups, and data restoration efforts, when the situation requires
Developing and documenting procedures for training plans

Assisting with vendor relationships and ensuring vendors are meeting project objectives and SLAs
Building and maintaining positive relationships with all staff and encouraging Center growth and performance

Requirements include:

Bachelor’s degree in computer science, information technology, or related field
3+ years of experience in a similar role
Proficiency in networking, IT infrastructure, firewalls (Cisco ASA, Palo Alto, etc.), and software support
Microsoft 365: Modern Desktop Administrator Associate (preferred)
Microsoft Certified: Azure Fundamentals (preferred)

Microsoft Certified: Security, Compliance, and Identity Fundamentals (preferred)
Advanced troubleshooting and multi-tasking skills
Knowledge of functional areas such as telecommunications, and classroom technology trends
Demonstrated ability in managing and maintaining a Help Desk tracking/ticketing process
Ability to work in a fast-paced environment with changing priorities

Responsible, enthusiastic, and cares about working in a mission-focused environment
Demonstrated understanding of and ability to effectively work with low-income families (preferred)
Ability to proactively identify problems and implement solutions
Willingness to be held accountable and receive feedback
Comfortability with technology including MS Office Suite (Outlook, Word, Excel and PowerPoint) and/or willingness to learn

Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for students
U.S. work authorization and successful completion of pre-employment background checks and clearances

Who We Are and What We’re Looking For

At CHS, we are leaders passionate about early childhood education and community betterment. Our work is driven by the desire to endow children with the resources for educational and physical well-being, while supporting and empowering their families. We listen to the needs of our diverse community and adapt to give everyone a voice. We hold each-other accountable for bringing our best and most authentic selves to school every day, creating an environment of mutual respect.

We strive to build a team of individuals that is passionate about our mission, brings in new creative ideas, and loves their work. If this sounds like you, we look forward to seeing your application.

Apply Now

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About Catherine Hershey Schools for Early Learning

For more than 110 years, Milton Hershey School (MHS) has helped children realize their full potential by offering a top-notch private, cost-free education to students in pre-Kindergarten through 12th grade from income-eligible families. To expand and enhance the impact of Milton and Catherine Hershey’s vision, the Boards and management of Milton Hershey School and the Hershey Trust Company are launching the Catherine Hershey Schools for Early Learning (CHS), a cost-free, non-residential early childhood education program.

CHS plans to open six early childhood education Centers by 2027. The Centers are designed for children from birth to age 5 from economically disadvantaged and at-risk backgrounds with the goal of encouraging the development of a child’s educational, cognitive, social, emotional, and physical well-being. The CHS Initiative will provide a focus on core early learning programs through a rigorous and relevant curriculum that is aligned with a mission to nurture and educate enrolled children. Children also will receive supports such as nutritious meals and provisions of supplies, among other early learning enhancements. Finally, CHS will offer integrated support services for families of children enrolled in the Centers. CHS is an equal opportunity employer and welcomes diversity.

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Equal Employment Opportunity Policy

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.