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Senior IT Generalist

CHS Central Office – Hershey, PA
Full-time

Role Description:  

The CHS Senior Information Technology Generalist is passionate about implementing technology solutions in an educational environment. This individual will assist and report to the Information Technology Manager in establishing, installing configuring, and maintaining systems and workstations for the CHS Central Office and accompanying Centers. The Senior IT Generalist will provide leadership in training and guiding staff members with all technology related matters. In addition, the individual will be proactive in identifying opportunities to improve and enhance current systems. The Senior IT Generalist is dynamic and strategic in reviewing and managing IT systems around support, project management, and system upgrades, and can assist in coordinating contracts with third-party providers as necessary. 

Responsibilities include: 

  • Deploying strategic plans for the CHS IT operating model  

  • Assisting to establish a network for the CHS Centers to facilitate information sharing while following best practices in cybersecurity 

  • Working with the IT Manager to plan system rollouts and budget renewals  

  • Implementing and integrating operational and education technology/software across the CHS Central Office and CHS Centers 

  • Managing infrastructure technology assets and activities (including personal devices) for the CHS Central Office and CHS Centers 

  • Undertaking asset management process to recommend devices that need maintenance or replacement 

  • Diagnosing and troubleshooting issues related to applications such as Windows OS, MS Office Suites, Adobe Acrobat, etc.  

  • Overseeing upgrades of existing systems, and recommending upgrades for current or new systems 

  • Training CHS staff members in how to use relevant systems 

  • Establishing clear lines of communication for responsive technical support to CHS staff and children as needed 

  • Providing oversight for system access and Active Directories  

  • Assisting the IT Manager with security, regulatory, and technology audits.  

  • Conducting data backups, and data restoration efforts, when the situation requires 

  • Developing and documenting procedures for training plans  

  • Assisting with vendor relationships and ensuring vendors are meeting project objectives and SLAs 

  • Building and maintaining positive relationships with all staff and encouraging Center growth and performance  

Requirements include:

  • Bachelor’s degree in computer science, information technology, or related field  

  • 3+ years of experience in a similar role 

  • Proficiency in networking, IT infrastructure, firewalls (Cisco ASA, Palo Alto, etc.), and software support 

  • Microsoft 365: Modern Desktop Administrator Associate (preferred)  

  • Microsoft Certified: Azure Fundamentals (preferred) 

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (preferred) 

  • Advanced troubleshooting and multi-tasking skills  

  • Knowledge of functional areas such as telecommunications, and classroom technology trends 

  • Demonstrated ability in managing and maintaining a Help Desk tracking/ticketing process 

  • Ability to work in a fast-paced environment with changing priorities   

  • Responsible, enthusiastic, and cares about working in a mission-focused environment  

  • Demonstrated understanding of and ability to effectively work with low-income families (preferred) 

  • Ability to proactively identify problems and implement solutions  

  • Willingness to be held accountable and receive feedback 

  • Comfortability with technology including MS Office Suite (Outlook, Word, Excel and PowerPoint) and/or willingness to learn 

  • Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for students  

  • U.S. work authorization and successful completion of pre-employment background checks and clearances  

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Equal Employment Opportunity Policy

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.

Catherine Hershey Schools for Early Learning are subsidiaries of Milton Hershey School and will be staffed and operated independently of the Milton Hershey School core model.

Catherine Hershey Schools for Early Learning admits students of any race, color, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national and ethnic origin in administration of its educational policies, admissions policies, scholarship and loan programs, and athletic and other school-administered programs.