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Health Services Operations Manager, Early Childhood Centers

CHS Central Office – Hershey, PA

The Health Services Operations Manager is an individual passionate about the health, safety, and well-being of children. Working from the Central Office, this individual will oversee activities related to health policies and services for the CHS centers. The Health Services Operations Manager will work to understand the needs of families attending CHS centers and help to shape the scope of services provided by partnering with local providers to guide families in receiving such services. Beyond creating guidelines and roadmaps for health-related services, the Health Services Operations Manager will set up conversations with families to ensure that these services are accessible. This individual will report to the Program and Curriculum Director at the CHS Central Office, and will work closely with professionals at each CHS center to maintain consistency in health policies and procedures.  

Responsibilities include: 

  • Implementing health policies, procedures and strategies for CHS’ network of centers 

  • Overseeing the provision and coordination of health services to children and families enrolled in the program 

  • Identifying key health needs and interventions for students in collaboration with the family engagement team 

  • Managing the early intervention referral process for children, as well as delivery of services, in coordination with Family Engagement teams  

  • Communicating with parents and leading meetings where difficult issues arise 

  • Building and establishing partnerships to support student health needs 

  • Managing support services providers and paraprofessionals  

  • Overseeing all health-related regulatory compliance by PA governing agencies and assure that all health licensed/certificated staff maintain their licensure status and requisite professional training 

  • Providing supervision to and ensure that all health staff are complying with appropriate regulations 

  • Ensuring the Centers are in compliance with ADA, including facilitating individualized assessments of every child who might present with a health condition that meets the ADA threshold, and creating an individualized plan and supports for that child 

  • Ensuring implementation of policies and procedures for safety practices in conjunction with the Central Office Health Services team  

  • Implementing corrective initiatives and tracking most common issues and/or trends  

  • Staying updated and informed on student health best practices (e.g. trauma-informed care, etc.) and regulatory requirements for supporting all children’s success, birth to age 5 

Requirements include:

  • Bachelor’s in health services, nursing, public health, education or related field (Masters in related field preferred) 

  • License to practice in Pennsylvania 

  • 5 years of experience in health services area (preferred) 

  • Ability to problem-solve major health service issues and address concerns  

  • Ability to type and perform data entry with a high degree of accuracy 

  • Ability to correspond and establish supportive relationships with caseworkers, parent/guardians, staff, and students 

  • Knowledge of the State’s health and safety requirements (DHS/OCDEL, DOH, OSHA, ADA) and NAEYC standards  

  • Ability to work in a fast-paced environment with changing priorities   

  • Responsible, enthusiastic, and cares about working in a mission-focused organization  

  • Demonstrated understanding of and ability to effectively work with low-income families (preferred) 

  • Ability to proactively identify problems and implement solutions  

  • Willingness to be held accountable and receive feedback 

  • Comfortability with technology including MS Office Suite (Outlook, Word, Excel and PowerPoint) and/or willingness to learn 

  • Exceptional interpersonal skills including the ability to influence, lead, and educate teams 

  • Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for students  

  • U.S. work authorization and successful completion of pre-employment background checks and clearances  

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Equal Employment Opportunity Policy

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.

Catherine Hershey Schools for Early Learning are subsidiaries of Milton Hershey School and will be staffed and operated independently of the Milton Hershey School core model.

Catherine Hershey Schools for Early Learning admits students of any race, color, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national and ethnic origin in administration of its educational policies, admissions policies, scholarship and loan programs, and athletic and other school-administered programs.